Customer Responsibility

It is the customer's responsibility to:

1. Place an order for the correct items, include the correct shipping information (name, address, etc.), and

2. For the parcel, either

·         Collect on time

·         Reschedule delivery

·         Pick up the parcel from the post office once a delivery attempt has been made; or

·         Report any issues you may be having with the items 

3. Pay product price, shipping fees, and miscellaneous fees. Miscellaneous fees include but are not limited to processing fees, currency conversion fees, transaction fees, customs fees, import duties, and local taxes that are not included in the checkout amount.

Shipping

You will receive a tracking number via email upon dispatch. All shipments are made using the most efficient and cost-effective shipping route via FedEx, USPS, UPS, DHL, etc. If you have a specific preference or account, please let me know.

Shipment Delays

Once shipped, we no longer have control over distribution hubs and handling of the parcel, which may result in some delays. We will endeavor to support any inquiry you may have by giving you the information for you to follow up on these.

Due to any Holiday season or other logistics challenges such as border restrictions, local community lockdowns, or other similar reasons may cause delays depending on the CoViD-19 preventive measures in each country. You may reach out us at joanabraham@gmail.com to know the status of your orders. 

Returns On Damaged Artwork

In the unlikely event of receiving a damaged artwork, please contact us at joanabraham@gmail.com within 48 hours with pictures of the damage. Once confirmed, we will endeavor to replace the edition free of cost.

Information to be included in the email:

·         Name

·         Email address used in placing the order

·         Contact number

·         A brief description of the issue, and 

·         If applicable, proof like pictures, tracking numbers, etc. to support your inquiry, request, or claim. 

We will get back to you within 48 business hours with further instructions or a resolution. We take your privacy seriously thus we have the right to refuse disclosure of any information to unverified accounts. Please note that in filing a claim due to factors outside our control, shipping fees will be your responsibility. 

In the event that we are unable to replace the edition, we will arrange a refund upon receiving the returned damaged artwork and the corresponding Certificate of Authenticity (where applicable).

Order Not Received

If you did not receive the merchandise after the given timeframe, you may choose to do the following: 

·         Reach out to us by sending an email to joanabraham@gmail.com for close monitoring of the order status. An update shall be proactively sent to you via email.

·         For all shipping-related concerns, we may assist in coordinating the whereabouts of the products, or you may call the carrier. If the tracking status is “delivered parcel” but the parcel got lost/stolen, it is your responsibility to file the claim with the carrier directly.

Order Cancellation

Cancellation is only available within 8 hours from the time you place your order and only if the item has not been shipped or started yet. Shipments are often done the same day and may already be en route.

Change Request

Shipping Information - If you wish to make any changes like name, address, etc. on delivery, please reach out to joanabraham@gmail.com within 8 hours from the time you place the order. We will take action considering the following conditions: 

·         Before the item has been shipped: We will process the request with either the fulfillment team or the shipping team to update the shipping label. 

·         After the item has been shipped: Parcels cannot be intercepted for changes. Change requests may be available but may incur some charges depending on the carrier used. Please note that all fees associated with the request will be the customer’s responsibility.

Other questions

Please contact us at joanabraham@gmail.com with any other questions.